Our Guarantee

Delivery Policy

  • Delivery fees are per truck load/trip.
  • Deliveries are made as orders can be grouped for efficiency. Due to a great many factors inherent in deliveries, an exact time of delivery cannot be given. Staff will email or call the customer prior to delivery.
  • Materials will be scheduled for delivery based on availability.
  • Staff will call if there is a problem or delay with the order.
  • We appreciate your patience during our busiest business times.
  • Customers do not need to be home to accept delivery.
  • Merchandise is placed in driveway or on curbside, unless otherwise noted.
  • Delivery charges are non-refundable on replacement items.
  • Any and all claims must be made within 24 hours of delivery.

Plant Products. Wilcox guarantees all plant products to be high quality, true to type, shipped properly, and to perform as advertised. If your plant has received our recommended care and doesn’t perform to your satisfaction, notify us and we will replace it free of charge or provide the cost of the product as credit toward a future purchase.

If any product is unsatisfactory or damaged in shipping, please notify us within 24 hours from receipt.

To ensure that each living product has adequate opportunity to perform, we’ve established the following guidelines for reporting other problems:

Please understand that we cannot accept responsibility for the results of extreme weather, neglect, unforeseeable acts of nature, or ignoring our hardiness zone recommendation.

Since plants are living entities, the customer is responsible for proper watering until the return items are picked up.

Sale items will only be issued a merchandise credit for purchase price. By placing an order you are accepting these terms and conditions. Photos may be required on a situational basis.

Delivery Fees

Currently, we delivery only to a limited geographical area within the Pinellas and Tampa areas. Fees for our delivery areas are below. If your zip code is not listed, we are currently not sending deliveries to your area, and you can choose to pick-up your order from our location in Largo, Florida, (12501 Indian Rocks Rd. Largo, FL 33774).

Local Pinellas:
$9.95 Flat Fee

33763
33755
33765
34695
33759
33756
33764
33760
33762
33770
33771
33774
33778
33773
33716
33776
33772
33777
33782
33702
33781
33708
33709
33715
33703
33708
33785
33767

North/ South County/ ‘Near’ Tampa:
$15 Flat Fee

34689
34688
34685
34683
34684
34698
33761
34667
33710
33713
33704
33707
33701
33705
33712
33711
33706
33715
33606
34688
34685
34677
33635
33626
33625
33556
33612
33603
33602
33615
33634
33604
33614
33607
33609
33629
33611
33616
33621

‘Far’ Tampa:
$25 Flat Fee

33613
33610
33613
33617
33618